PRIVACY POLICY


Thank you for being a part of Go Chatomate. Your privacy is important to us. Please read the following statement to learn about our information gathering and dissemination practices.

SCOPE

Go Chatomate Technologies Private Limited (hereinafter referred to as “the Company”, “we”, “our”, “us”) offers a suite of messaging software-as-a-service solutions through a single platform to enable its customers to manage communications with their users under the name and style of Go Chatomate (hereinafter referred to as “Solution”). The Solution is committed to protecting and respecting your privacy.

This policy (“Privacy Policy”), together with the terms and conditions available at [https://gochatomate.com/privacy-policy], outlines the privacy practices of the Solution regarding collection, use and safeguarding of your information. By using, registering or signing up for the Solution, you accept the terms of this Privacy Policy. If you do not accept any of these terms, your usage of the Solution will be restricted.

This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 (as amended/re-enacted from time to time) and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

CHANGES TO THE PRIVACY POLICY

We will treat your information in accordance with applicable laws and regulations of India. This Privacy Policy may be updated from time to time based on business, legal, or regulatory requirements. We will make all reasonable efforts to communicate any significant changes to you, and you are encouraged to periodically review this page. Your continued participation in the Solution after any modification will be deemed acceptance of such modification.

PERSONAL INFORMATION WE COLLECT

“Personal Information” refers to details that can identify you, such as your name, age, gender, contact details, business information, and communication details.

We may collect your personal information in order to:

  • Process your requests and provide services.
  • Validate your identity.
  • Improve the quality of the Solution.
  • Recommend relevant services/products.
  • Fulfil legal and regulatory requirements.
  • Resolve disputes and protect against fraud.
  • Enforce our terms and conditions.

SHARING OF PERSONAL INFORMATION

We may disclose your information to affiliates and trusted partners when necessary to provide services, advertising, or customer support. We may also disclose information:

  • To comply with applicable law.
  • To prevent fraud or technical issues.
  • To protect the rights, property, or safety of our customers and the public.

If you wish to opt-out of promotional sharing, you may contact us at contact@gochatomate.com

NON-PERSONAL INFORMATION WE COLLECT

We may collect anonymized technical and diagnostic data, such as system identifiers and usage data, to improve performance, provide updates, and support the Solution.

CLOUD API

For services such as WhatsApp Business Messaging, certain data may be routed through third-party cloud infrastructures (e.g., Meta Cloud API). Such data may be stored in servers located outside India (e.g., North America and the EU).

By using these services, you acknowledge and agree to such data storage practices.

LOCATION SERVICES

The Solution may access location-related data (through Wi-Fi, Bluetooth, or GPS) to improve services. Except when personal identification is required, such data is collected anonymously.

COOKIES

We use cookies to improve user experience and facilitate functionality. Cookies may collect both personal and non-personal information, depending on applicable law.

THIRD PARTY SERVICES

The Solution may include integrations, advertisements, or links to third-party services. Each of these services is governed by its own privacy policy, and we are not responsible for their practices. You are encouraged to review their policies directly.

ACCESS, CORRECTION AND DELETION

You are responsible for ensuring the accuracy of information you provide. Requests for correction, deletion, or withdrawal of consent may impact access to services. Certain data may need to be retained to comply with legal or regulatory requirements.

PROCESSING OF INFORMATION

We may process collected information for legitimate commercial purposes, including service delivery and solution improvements, unless you explicitly opt-out.

WAIVER OF LIABILITY

We shall not be liable for any indirect, incidental, or consequential damages arising from loss of data, unauthorized access, or inability to use the Solution.

QUERIES AND COMPLAINTS

We are committed to protecting your data. For concerns, please contact our Data Protection Officer at:

contact@gochatomate.com

 

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